Omnichannel Messaging & Channel Connections3 min read
Email Support, Draft Safety Mode & Sync Frequencies
Configure Email auto-reply toggles, safety modes, and IMAP pulling sync intervals.
Overview
Connect your support email (Gmail, Outlook, or custom SMTP) to automate email responses with safety safeguards.
📍Exact Buttons / Menus in Dashboard
Enabled / DisabledDrafts Only / Autopilot SendSync Unread Emails (IMAP Pull)Edit ConnectionDisconnect
Step-by-Step Instructions
1Toggling AI Auto-Reply & Safety Modes
Set [AI Auto-Reply State] to Enabled or Disabled. Switch [Draft-Only Safety Mode] between [Drafts Only] (saves drafts for staff review) and [Autopilot Send] (sends directly to customers).
🎯Exact Toggles: [Enabled / Disabled], [Drafts Only / Autopilot Send]
2Setting Sync Pulling Frequency
Select how frequently the system checks for unread emails using the dropdown (5 Minutes (Fastest), 10 Minutes, 15 Minutes, 20 Minutes, 30 Minutes).
🎯Exact Dropdown: Auto Sync Pulling Frequency
3Manual Email Sync
Click [Sync Unread Emails (IMAP Pull)] anytime to trigger an immediate inbox sync.
🎯Exact Action Button: [Sync Unread Emails (IMAP Pull)]
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