Proprietary AI CoreMeet PISTAVIX V2: Human-Trained Support & Sales AI.Explore Architecture
PistioAI E-Commerce AI Support LogoPistioAI
Log In
Oversight Logs & Team Activity Audits4 min read

Store Owner Oversight Log Auditing & Filters

Audit team activities, monitor conversation summaries, inspect shopper-to-agent interactions, and analyze workload volumetrics.

Overview

The Oversight Monitoring Logs module allows store owners and administrators to audit all customer support activities, track team responses across every channel, and review AI vs. human agent distribution.
📍Exact Buttons / Menus in Dashboard
Oversight LogSearch ID, Shopper...All ChannelsAll StatusesAll AgentsApply FiltersResetExport to ExcelLive Trace

🖼️Visual Interface Guide

PistioAI Oversight Monitoring Logs Audit Dashboard
1Oversight Monitoring Logs: Left Navigation, Multi-Criteria Filter Bar, Audited Conversations Table, and Agent Volumetrics

Step-by-Step Instructions

1Oversight Log Sidebar Navigation

Under the 'OVERVIEW' section in your left sidebar menu, click [Oversight Log] to open the monitoring dashboard. This view is restricted to Store Owners to protect data privacy and team oversight.

🎯Exact Menu Item: [Oversight Log] (under OVERVIEW)

2Multi-Criteria Audit Search & Filter Bar

Use the top filter bar to locate specific customer interactions. Enter Chat UUIDs or shopper identifiers in [Search ID, Shopper...], filter by [Channel] (Web, WhatsApp, Instagram, Messenger), [Status] (AI Active, Operator Claimed, Escalated, Resolved), or [Assignee Agent]. Set precise Start and End Date & Time windows, then click [Apply Filters] (in signature maroon) or [Reset] to clear.

🎯Exact Controls: [Search ID, Shopper...], [Channel], [Status], [Assignee Agent], [Apply Filters], [Reset]

3Audited Conversations Log Table

The central table logs all customer conversations with details: 'Chat / Call ID' (e.g. CHT-00000025), 'Channel' badge (e.g. Web), 'Customer' ID, 'Handled By' (Kumar, AI Agent Core), 'Status' (Resolved), 'Voice Info' (call recording status), and 'Last Activity' timestamp. Click any row to open full transcripts. Use [Export to Excel] to download reports or [Live Trace] for real-time monitoring.

🎯Action Buttons & Headers: [Audited Conversations], [Export to Excel], [Live Trace]

4Agent Volumetrics Distribution Card

The right-hand card tracks workload distribution across your support roster. It displays the exact number of conversations handled by human agents (e.g. Kumar - Owner: 1) versus automated AI bot deflection (e.g. AI Agent Core: 21), giving you instant insight into team productivity.

🎯Widget: [Agent Volumetrics] (Shopper conversations distribution)

💡Pro Tips & Best Practices

  • •Use the exact Chat ID (e.g. CHT-00000025) in the search bar when investigating a customer escalation or dispute.
  • •Export the audit log to Excel at regular intervals to maintain offline compliance and QA review records.
Was this guide helpful?
← Previous GuideInspecting Campaign Delivery Analytics & Recipient LogsNext Guide →Auditing Chat Transcripts & Voice Call Audio Record Playback