Support Ticket Management3 min read
Creating New Tickets & Applying Status Filters
Create trackable tickets for delivery issues, refunds, returns, or cancellations.
Overview
The Tickets Manager organizes customer support issues into trackable ticket records with dedicated categories and priority states.
📍Exact Buttons / Menus in Dashboard
+ Create TicketFetch Order DetailsAll TicketsAssigned to meCompleted / ClosedOpenIn ProgressClosed / Resolved
Step-by-Step Instructions
1Creating a Support Ticket
Click [+ Create Ticket] to open the creation modal. Enter customer email/phone, choose a category (Delivery Issue, Refund Request, Return & Exchange, Order Cancellation, Payment / Invoice Issue, General Support Query), attach Order ID via [Fetch Order Details], and save.
🎯Exact Action Button: [+ Create Ticket]
2Filtering Sidebar Views
Switch between view categories in the left panel: [All Tickets], [Assigned to me], and [Completed / Closed].
🎯Exact Sidebar Views: [All Tickets], [Assigned to me], [Completed / Closed]
3Filtering Status States
Filter active tickets using top status chips: [Open], [In Progress], or [Closed / Resolved].
🎯Exact Status Chips: [Open], [In Progress], [Closed / Resolved]
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