Real-Time Order Lookup & Fulfillment Tracking2 min read
Searching Customer Orders by Email, Phone, or Order ID
Use 3 distinct inputs to fetch instant store order details and fulfillment data.
Overview
The Order Search page enables support agents to query store order databases using three dedicated search inputs.
📍Exact Buttons / Menus in Dashboard
Customer EmailPhone NumberShopify Order IDFetch Order DetailsClear Search
Step-by-Step Instructions
1Entering Search Information
Type information into any search field: [Customer Email] (e.g. customer@example.com), [Phone Number] (e.g. +919876543210), or [Shopify Order ID] (e.g. #ORD-1001 or 1001).
🎯Exact Search Inputs: [Customer Email], [Phone Number], [Shopify Order ID]
2Fetching & Resetting Search
Click [Fetch Order Details] (with Zap icon) to query store records, or click [Clear Search] to reset all fields.
🎯Exact Action Buttons: [Fetch Order Details], [Clear Search]
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