PistioAI is an autonomous AI customer support and sales agent platform built for e-commerce brands. It automates 85%+ of customer queries like order tracking, cancellations, exchanges, and product recommendations.

How does PistioAI integrate with Shopify and WooCommerce?

PistioAI connects directly via 1-click Shopify App Store integration or WooCommerce REST API keys, enabling 2-way live data synchronization with zero data lag.

How is PistioAI different from Gorgias or LimeChat?

Unlike standard helpdesks or basic chatbots, PistioAI executes real autonomous actions (cancelling unfulfilled orders, fetching live tracking timelines, rendering interactive product catalog cards) directly inside live chat and WhatsApp.

Does PistioAI support Hinglish and Indian D2C customer queries?

Yes! PistioAI natively understands Hinglish, regional accents, mixed-language phrases, COD verification requests, and WhatsApp automated cart recovery.

Customer Callback Requests2 min read

Initiating Direct Outbound Calls from Callback Table

Step-by-step visual guide to reviewing pending callback records, launching one-click browser phone calls, and updating resolution statuses.

Overview

Support agents can trigger instant browser-based outbound calls to shoppers directly from the Callbacks Queue without manually typing phone numbers on external handsets.

📍Exact Buttons / Menus in Dashboard

Call (📞)UnattendedAttendedCall Not Connected+ Schedule Callback

🖼️Visual Interface Guide

PistioAI Callbacks Queue Action Column with Green Call Button — 1Callbacks Ledger Table Highlighting Preferred Time, Reason Badge, Status Selector, and One-Click 'Call' Action

Step-by-Step Instructions

1Locate Pending Record & Review Reason

Find the customer's entry in the Callbacks Queue table. Check [Preferred Time & Reason] to see when they wish to be contacted and read their issue summary (e.g., 'Having return issue.') to prepare necessary order context.

🎯Table Row Data: [Customer Name: Rakesh Singh], [Contact: 7878934562], [Reason: Having return issue.]

2Trigger Outbound Browser Call

Click the green telephone button [📞 Call] in the Actions column. The web dialer triggers the outbound phone line to immediately connect you to the shopper's contact number.

🎯Exact Action Button: [📞 Call]

3Mark Call Outcome & Update Status

After ending the phone conversation, click the inline status dropdown in the row and select the appropriate resolution state: [Attended] if the customer was successfully assisted, or [Call Not Connected] if the customer did not answer, keeping the queue clean and accurate.

🎯Status Options: [Unattended], [Attended], [Call Not Connected]

💡Pro Tips & Best Practices

•If a customer's call is not answered, set the status to 'Call Not Connected' and make a second attempt during business hours.
•Verify your browser microphone permissions if the call dialer prompt does not connect immediately.

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