Customer Callback Requests2 min read
Initiating Direct Outbound Calls from Callback Table
Launch browser-based telephone calls directly from callback log records.
Overview
Support agents can trigger browser phone calls to customers with a single click.
ЁЯУНExact Buttons / Menus in Dashboard
Call (ЁЯУЮ)
Step-by-Step Instructions
1Locate Callback Record
Find the customer entry inside the Callbacks table list.
ЁЯОпTable Row Record
2Trigger Outbound Call
Click the green telephone icon button [Call (ЁЯУЮ)] in the Action column to launch the live call dialer.
ЁЯОпExact Action Button: [Call (ЁЯУЮ)]
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