Getting Started & Dashboard Basics2 min read
Understanding Store Owner vs Staff Permissions
Learn about access controls between Store Owners and Support Staff accounts.
Overview
To protect store billing and core security configurations, Pistio AI enforces strict role-based permission boundaries between Store Owners and Support Staff.
📍Exact Buttons / Menus in Dashboard
OwnerStaff
Step-by-Step Instructions
1Store Owner Privilege
Hold full administrative control including Billing, Oversight Logs Audit (/monitoring), Team Roster Management (/settings), and Custom Webhook Actions (/custom-actions).
🎯Owner Role: Full Administrative Privileges
2Support Staff Privilege
Restricted to operational customer support modules such as Inbox, Order Search, Ticket Management, and Callback Requests. Staff members cannot alter store billing or API keys.
🎯Staff Role: Operational Support Access Only
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