Analytics, CSAT & Deflection Metrics3 min read
Custom Calendar Filtering & Unmet Catalog Demand Reports
Filter analytics by custom dates and discover products shoppers are searching for.
Overview
Drill down into specific date windows and discover missing catalog items requested by shoppers during chat.
📍Exact Buttons / Menus in Dashboard
From DateTo DateApply Custom Calendar RangeReset
Step-by-Step Instructions
1Setting Custom Calendar Range
Select custom dates in [From Date] and [To Date] pickers, then click [Apply Custom Calendar Range] to update metrics. Click [Reset] to restore defaults.
🎯Exact Controls: [From Date], [To Date], [Apply Custom Calendar Range], [Reset]
2Analyzing Unmet Catalog Demands
Inspect the Unmet Catalog Demands table to see exact item names, query counts, and demand categories requested by shoppers during chat.
🎯Exact Table: [Unmet Catalog Demands]
3Reviewing Customer CSAT Feedback
Check recent customer star ratings and written feedback comments inside the CSAT feedback log.
🎯Exact Log: [Recent Customer CSAT Feedback]
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