Oversight Logs & Team Activity Audits3 min read
Auditing Chat Transcripts & Voice Call Audio Record Playback
Open conversation traces to read encrypted transcripts or listen to recorded call audio.
Overview
Clicking any log row opens a read-only audit window displaying complete transcripts or voice call recordings.
ЁЯУНExact Buttons / Menus in Dashboard
ЁЯУБ Conversation Audit: CHT-00000001ЁЯО╡ Call Voice RecordingClose Trace
Step-by-Step Instructions
1Inspecting Chat Traces
Click any chat row (e.g. CHT-00000001) to open the audit window and scroll through complete shopper-agent message timelines.
ЁЯОпExact Audit Window Title: [ЁЯУБ Conversation Audit: CHT-00000001]
2Playing Call Voice Recordings
For voice call rows (e.g. CAL-00000001), inspect call SID, duration, direction, provider, and click play on the [ЁЯО╡ Call Voice Recording] audio player.
ЁЯОпExact Audio Player: [ЁЯО╡ Call Voice Recording]
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