Support Ticket Management2 min read
Ticket Details Drawer & Activity Log Timeline
Open ticket drawers to inspect conversation transcripts, update status, and reassign agents.
Overview
Clicking any ticket row opens a slide-over details drawer displaying full interaction history and assignment controls.
📍Exact Buttons / Menus in Dashboard
Open Drawer →Search Email, Phone, #TCK, Order ID...
Step-by-Step Instructions
1Opening Ticket Drawer Panel
Locate a ticket row and click [Open Drawer →] on the right side to expand the slide-over drawer.
🎯Exact Action Button: [Open Drawer →]
2Drawer Operations
Inside the drawer, view transcript history, update ticket status, change assigned staff member, and record internal updates.
🎯Exact Panel: Ticket Details Slide-Over Drawer
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